Bring the Magic of Disney Guest
Experiences To Your Audience
Author, Former Disney Leader & Entrepreneur Reveals
Secrets of Adapting Disney’s Customer Experience &
Pricing Strategies Into ANY Business
"Disnify Your Business" Create Extraordinary Experiences That Drive Extraordinary Customer Engagement, Referrals and Profits.
In Their Own Words: Clients & Attendees
"If you want to get real results in the area of creating a superior client and customer service experience, then Vance is a must have addition to your next event or seminar.”
Bill Gough
CEO, BGI Systems
"Vance is already on our shortlist of exciting and reliable presenters."
Charlie Mann
Chief Marketing Officer, Great Legal Marketing
“In a world awash in poor or nonexistent customer service, it is rare to find someone who so thoroughly understands the importance of a superior customer service experience and how to engage your employees in creating a system that works like magic."
Dr. Dustin Burleson
CEO, Burleson Seminars
Speaking Topics
Systematic Magic: 7 Magic Keys to Disnify Any Business
From start to finish he keeps people engaged through humorous stories about his time working at Walt Disney World. They get pumped up with the knowledge and tactics to deliver a magical experience for their clients and customers.
Fundamentals of Managing The Customer Experience
This presentation is designed to give the attendees the basis for building a culture of customer service. Smiling employees who say please and thank you are just the beginning of creating a world class service organization.
7 Keys to Profitable Service Recovery
Even the best companies can’t prevent an occasional burnt steak, late flight or missed delivery. Errors are inevitable when dealing with humans. But dissatisfied customers are not. While you may not be able to prevent all problems, you can learn to recover from them.