Your Clients Are Leaving

And You're Too Busy To Notice

There's a reason professional service businesses struggle to grow past a certain point.

It's not the economy, Google or your competition charging less.

It's that you've never engineered the experience that makes clients stay, refer, and never shop around.

I spent a decade inside Walt Disney World learning how to do exactly that.

Then I took it into three businesses of my own and built something that runs on 90 minutes a week.

Now I teach other business owners how to do the same thing.

There are four ways to work with me.

Pick the one that fits where you are right now.

19 Years Running Real Service Businesses | Former Walt Disney World Service Leader

The Only Disney Direct-Response Marketer On The Planet | Members In Financial Services, Law, Healthcare, Home Services & More

You Already Know What Good Service Looks Like.

The Problem Is You Haven't Systemized It.

Most professional service businesses are trapped in the same cycle. You deliver solid work, clients come back for a while, then quietly disappear. You don't know why. You don't have a system for finding out. And you definitely don't have one for stopping it.

That's not a talent problem. That's a retention problem. And it's costing you money you've already earned but haven't collected yet.

My Hidden Profits Formula fixes that. The question is how fast you want to move and how much of the heavy lifting you want done for you.

Every Level Below Gets You Into The System.

The Level You Choose Determines How

Fast You Get Results.

XPerience Insiders Club

The Smartest $97 You'll Spend This Month

Every month you get my physical XPerience Report newsletter delivered to your door. Real strategies with real stories and results from real businesses. Something you can actually hold, mark up, and put on your desk.

You also get one monthly group coaching call with me. Ask questions. Get direct answers. No fluff.

This is where most people start. It's how you get into my world, see how I think, and start implementing ideas before you spend another dollar.

  • The XPerience Report: my monthly print newsletter packed with proven retention, marketing, and client experience strategies

  • One monthly group coaching call with Vance; live, direct, no-nonsense

  • Access to select courses in the member-only content portal

  • Strategies that work in financial services, law, healthcare, home services, and more

Customer Loyalty Academy

Your Entire Retention System. Built, Delivered & Ready To Deploy.

This is for the business owner who knows what needs to happen but never gets around to doing it. I get it. You're running a practice. You don't have time to write newsletters, design postcards, and build email campaigns on top of everything else.

So I do it for you.

Every month you get a complete done-for-you retention package customized for your industry. You plug in your name, you send it, and your clients hear from you consistently. That alone separates you from 90% of your competitors.

You also get complete, unfettered access to the Masterclass Vault: targeted training built around the specific weak spots in your business, whether that's attracting better clients, improving the experience, or locking down retention.

And you get a monthly hot seat call. A small group. Real feedback on your real situation. Not a webinar. Live time with me.

  • Everything in the XPerience Insiders Circle

  • Done-for-you print newsletter: fully written, designed, and ready to mail

  • Done-for-you postcards: three versions (professional services, holistic health, home services /blue collar)

  • Done-for-you email campaign: article plus promotion, ready to send

  • Marketing calendar and checklist

  • Phone reactivation script

  • Access to the Masterclass Vault training targeted to your specific weak spots

  • Monthly hot seat call: direct feedback on your business

The Alliance Mastermind

For Serious Operators Only. Application Required.

This is my top-tier group. A small, carefully selected circle of business owners who are done collecting ideas and ready to build something they're proud of.

We meet in person. That's not negotiable. The real work happens face to face, not on Zoom. Members come from financial services, law, healthcare, and home services.

They're at different revenue levels, which is exactly the point. You learn as much from the person above you as you do from me.

Every meeting includes hot seats, peer accountability, and direct access to my full XPerience Service System.

Between meetings you get everything in the Done For You Client Keeper.

This is not for everyone and it's not supposed to be.

  • Everything in the Customer Loyalty Academy

  • In-person quarterly mastermind meetings

  • Hot seat sessions with peer accountability

  • Full access to the XPerience Service System

  • Direct access to Vance between meetings

  • A room full of owners who implement, not just collect ideas

"Fast Track" Client Machine Intensive

Six Weeks. Your Entire Client Acquisition System. Built From Scratch.

You don't need more tactics. You need a system that finds ideal clients, brings them in, and keeps them coming back.

That's what the Client Machine Intensive builds for you in six weeks. It's a cohort program, meaning you go through it with a small group of other owners on the same mission, with direct coaching from me the entire way.

By the end, you have a working client attraction and retention machine customized for your business. Not a framework. Not a template. Yours.

  • Identifying and attracting your most profitable ideal clients

  • Building your PowerBase: the referral partners who send you pre-sold prospects

  • Installing your retention system so clients never quietly disappear

  • Systemizing the client experience so your business runs without you holding it together

  • Direct coaching and accountability every week