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The Order Disney Refuses to Break (And HubSpot Just Shattered It)
HubSpot secretly enrolled every customer into data sharing, got caught, and apologized in four days. Here's why that failure was never about the law, and what Disney's four ranked service standards re... ...more
customer service fail ,Customer Keepin' Customer Experience &Customer Retention
July 12, 2026•9 min read
Call Center Study: Why Businesses Don't Answer the Phone
An original call center study of 4,000 service businesses found 82% don't answer their phone live, and AI answering systems only connect a caller to a real human 7% of the time. See the full study and... ...more
customer service fail ,Customer Gettin' &Customer Experience
June 20, 2026•8 min read
Is Your Customer Service This Deceptive? How Bad Customer Service Turned Boneless Wings into a Courtroom Drama
How Bad Customer Service Turned Boneless Wings into a Courtroom Drama ...more
customer service fail
August 09, 2024•3 min read
