Free Articles To Help You...
Create Extraordinary Experiences
Command Premium Prices
Scale Your Business
Avoid Service Mistakes
Attract More Customers
Enterprise Promises to Pick You Up. They Couldn't Even Pick Up the Phone.
Broken down 900 miles from home, Enterprise told me my birthday was wrong, then tried to re-rent me the car they had just towed away. Why siloed systems turn good employees into apologists, and the Di... ...more
customer service fail ,Process & Systems
August 17, 2026•25 min read
The Order Disney Refuses to Break (And HubSpot Just Shattered It)
HubSpot secretly enrolled every customer into data sharing, got caught, and apologized in four days. Here's why that failure was never about the law, and what Disney's four ranked service standards re... ...more
customer service fail ,Customer Keepin' Customer Experience &Customer Retention
July 12, 2026•9 min read
Call Center Study: Why Businesses Don't Answer the Phone
An original call center study of 4,000 service businesses found 82% don't answer their phone live, and AI answering systems only connect a caller to a real human 7% of the time. See the full study and... ...more
customer service fail ,Customer Gettin' &Customer Experience
June 20, 2026•8 min read
