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Big Tech Is on Trial. Personal Responsibility Isn’t, That’s the Real Problem
A landmark social media trial exposes a deeper problem: blaming systems instead of owning decisions. From parenting to business, this piece shows why responsibility, not lawsuits, is the real leverage... ...more
Servin
January 27, 2026•4 min read
Why Customer Experience Will Decide Who Keeps Customers in 2026
Customer experience isn’t a “nice to have.” It’s the last real competitive advantage. This looks at what CX actually is, where it’s headed in 2026, and why the businesses that engineer loyalty will do... ...more
Servin
December 23, 2025•4 min read
Trumps war on customer experience
Trump’s latest Management Agenda never mentions customer experience or customer service. That silence matters. When CX disappears from leadership priorities, friction replaces trust and customers feel... ...more
Servin
December 19, 2025•1 min read