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5 CX Trends For 2026
Customer experience isn’t a “nice to have.” It’s the last real competitive advantage. This looks at what CX actually is, where it’s headed in 2026, and why the businesses that engineer loyalty will do... ...more
Servin
December 23, 2025•3 min read
Trumps war on customer experience
Trump’s latest Management Agenda never mentions customer experience or customer service. That silence matters. When CX disappears from leadership priorities, friction replaces trust and customers feel... ...more
Servin
December 19, 2025•0 min read
Donald Trump: ‘We Don’t Need CX. Trust Me
The Trump Administration’s Management Agenda omits customer experience and customer service entirely. That omission reveals a bigger CX problem: when leaders prioritize efficiency over usability, cust... ...more
Servin
December 16, 2025•3 min read