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The Order Disney Refuses to Break (And HubSpot Just Shattered It)
HubSpot secretly enrolled every customer into data sharing, got caught, and apologized in four days. Here's why that failure was never about the law, and what Disney's four ranked service standards re... ...more
customer service fail ,Customer Keepin' Customer Experience &Customer Retention
July 12, 2026•9 min read
Walmart Quietly Fired the Robots. What That Expensive Retreat Reveals About Customer Loyalty
Walmart, Target, and Dollar General are ripping out self-checkout. The real reason isn't theft, it's customer loyalty. Here's where your business hid its own self-checkout machine, and the four moves ... ...more
Customer Experience ,Customer Retention
July 05, 2026•12 min read
Call Center Study: Why Businesses Don't Answer the Phone
An original call center study of 4,000 service businesses found 82% don't answer their phone live, and AI answering systems only connect a caller to a real human 7% of the time. See the full study and... ...more
customer service fail ,Customer Gettin' &Customer Experience
June 20, 2026•8 min read
