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Why Disney Gives You a Checklist at Epcot (And It Has Nothing to Do With Being Nice)
Disney handed guests a checklist at Epcot and turned human psychology into a revenue engine. Here are the seven business lessons hiding inside that strategy and why every service business needs to ste... ...more
Servin ,Customer Gettin' &Customer Keepin'
May 03, 2026•9 min read
Stop Apologizing For Your Price. They Can Pay Full Price Or Call Someone Else
Stop discounting. Full-price clients stay longer, refer more, and respect your value. Learn how to build a business that attracts premium clients and repels cheapskates for good. ...more
Scalin' ,Marketing &Customer Gettin'
April 24, 2026•12 min read
Get Customers 17 Ways with Vance Morris
In this episode, Vance Morris shares how service businesses can create memorable customer experiences, build tellable moments, recover from mistakes, and turn everyday interactions into loyalty, refer... ...more
Customer Gettin'
March 22, 2026•1 min read