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Call Center Study: Why Businesses Don't Answer the Phone
An original call center study of 4,000 service businesses found 82% don't answer their phone live, and AI answering systems only connect a caller to a real human 7% of the time. See the full study and... ...more
customer service fail ,Customer Gettin' &Customer Experience
June 20, 2026•8 min read
Customer Retention Formula for Professional Service Firms | Vance Morris
Most professional service firms lose clients without a single complaint. The Customer Retention Formula reveals exactly where the violation happens and what to fix before another client walks out the ... ...more
Customer Gettin' ,Customer Retention
May 24, 2026•12 min read
How a Financial Advisor Tripled His Fees, Wrote 3 Books, and Stopped Competing on Price
For a financial advisor who's been in business 20 years and still undercharging, one room changed everything. He tripled his fees, wrote 3 books, and rebuilt his practice from the inside out. Here's e... ...more
Customer Gettin'
May 19, 2026•8 min read