Customer experience didn’t disappear. It was quietly removed from the agenda.

The Trump Administration’s latest Management Agenda never once mentions customer experience or customer service.

That’s not politics. That’s a leadership warning.

When CX stops being named, it stops being protected. Efficiency takes over and optics win. Customers feel friction long before leaders feel consequences.

I break down what this means, why it matters, and how businesses make the exact same mistake every day.

👉 Watch the video here: