Customer Experience & Loyalty Strategies
Disney-inspired customer experience, retention, and loyalty strategies that
turn ordinary service businesses into unforgettable brands.
Let's Disnify Your Business
Walt Disney Built His Empire With a Mastermind. You're Running Yours Alone. How's That Working?
by: Vance MorrisPublished on: 17/05/2026Former Walt Disney World leader Vance Morris explains why Walt Disney's collaborative genius, Napoleon Hill's Mastermind Principle, and one hard truth about entrepreneurial isolation are costing you more than you think.
Stop Apologizing For Your Price. They Can Pay Full Price Or Call Someone Else
by: Vance MorrisPublished on: 24/04/2026Stop discounting. Full-price clients stay longer, refer more, and respect your value. Learn how to build a business that attracts premium clients and repels cheapskates for good.
Customer Experience Implementation
by: Vance MorrisPublished on: 12/11/2025Customer Experience implementation. In 45 seconds or less.
Why “But My Business is Different” Is Just Code for “I’m About to Be Roadkill”
by: Vance MorrisPublished on: 12/08/2025Too many business owners hide behind “But my business is different” while the market passes them by. This post calls out the fatal mistakes—no adaptation, no upsells, no customer contact—and why they guarantee a fast track to failure.
CATEGORIES
Vance Morris
The ONLY Disney Experience & Direct Response Marketer, who actually worked at The Disney Company
Recommended Reading
Systematic Magic: 7 Magic Keys To Disnify Your Business CLICK HERE
The Experience Economy by Pine (it's a bit dated, but the lessons and strategies are pure
goldpixie dustMaking the Magic: Customer Experience Boot Camp
The Most Unforgettable Event For Consultants & Coaches: CLICK HERE (a done-4-you boutique event at Walt Disney World)