Customer Experience & Loyalty Strategies
Disney-inspired customer experience, retention, and loyalty strategies that
turn ordinary service businesses into unforgettable brands.
Let's Disnify Your Business
Employee Onboarding Customer Retention
by: Vance MorrisPublished on: 07/06/2026Your new hires are already disappointed before their first week ends. 88% of them. And those same people are your clients' first impression. Here's how fixing the first 90 days of the employee experience stops the client leak at the source.
Walt Disney Built His Empire With a Mastermind. You're Running Yours Alone. How's That Working?
by: Vance MorrisPublished on: 17/05/2026Former Walt Disney World leader Vance Morris explains why Walt Disney's collaborative genius, Napoleon Hill's Mastermind Principle, and one hard truth about entrepreneurial isolation are costing you more than you think.
Why Disney Gives You a Checklist at Epcot (And It Has Nothing to Do With Being Nice)
by: Vance MorrisPublished on: 03/05/2026Disney handed guests a checklist at Epcot and turned human psychology into a revenue engine. Here are the seven business lessons hiding inside that strategy and why every service business needs to steal them.
Discover the Secrets Behind Disney Magic with Lee Cockerell
by: Vance MorrisPublished on: 16/12/2024Lessons from Disney Magic ✨ Want to run your business like Disney? 🎙️ In this episode of the Systematic Magic Podcast, Vance Morris talks with Disney legend Lee Cockerell about: ✅ Turning introverts into extroverts ✅ Building systems that create magic ✅ Managing through 9/11 and recessions This episode is a masterclass in leadership and customer experience.
CATEGORIES
Vance Morris
The ONLY Disney Experience & Direct Response Marketer, who actually worked at The Disney Company
Recommended Reading
Systematic Magic: 7 Magic Keys To Disnify Your Business CLICK HERE
The Experience Economy by Pine (it's a bit dated, but the lessons and strategies are pure
goldpixie dustMaking the Magic: Customer Experience Boot Camp
The Most Unforgettable Event For Consultants & Coaches: CLICK HERE (a done-4-you boutique event at Walt Disney World)