Customer Experience & Loyalty Strategies
Disney-inspired customer experience, retention, and loyalty strategies that
turn ordinary service businesses into unforgettable brands.
Let's Disnify Your Business
Disney Adults Are Weird. Also, They're a Billion-Dollar Business Lesson.
by: Vance MorrisPublished on: 28/06/2026Disney Adults pay $1,629 a year, then fight over a free magnet. It's not crazy. It's identity-based loyalty, and most professional service businesses have never built anything customers would fight for. Here's how Disney does it, and how you can too.
Why Disney Has Never Apologized for Being Expensive, And Why You Shouldn't Either
by: Vance MorrisPublished on: 14/06/2026A 1976 Disney research report proves what most businesses refuse to do: know exactly who you serve. Disney built a 83% return rate on that knowledge. Here's what it means for your pricing, your clients, and your retention.
Employee Onboarding Customer Retention
by: Vance MorrisPublished on: 07/06/2026Your new hires are already disappointed before their first week ends. 88% of them. And those same people are your clients' first impression. Here's how fixing the first 90 days of the employee experience stops the client leak at the source.
Walt Disney Built His Empire With a Mastermind. You're Running Yours Alone. How's That Working?
by: Vance MorrisPublished on: 17/05/2026Former Walt Disney World leader Vance Morris explains why Walt Disney's collaborative genius, Napoleon Hill's Mastermind Principle, and one hard truth about entrepreneurial isolation are costing you more than you think.
CATEGORIES
Vance Morris
The ONLY Disney Experience & Direct Response Marketer, who actually worked at The Disney Company
Recommended Reading
Systematic Magic: 7 Magic Keys To Disnify Your Business CLICK HERE
The Experience Economy by Pine (it's a bit dated, but the lessons and strategies are pure
goldpixie dustMaking the Magic: Customer Experience Boot Camp
The Most Unforgettable Event For Consultants & Coaches: CLICK HERE (a done-4-you boutique event at Walt Disney World)