Customer Experience & Loyalty Strategies
Disney-inspired customer experience, retention, and loyalty strategies that
turn ordinary service businesses into unforgettable brands.
Let's Disnify Your Business
I Took My Father's Car Keys This Week. Ten Seconds Later, A Stranger Sold Me.
by: Vance MorrisPublished on: 23/08/2026Harvard audited 2,241 companies and found the average response to a web inquiry takes 42 hours. I filled out a form the morning after taking my father's car keys, and my phone rang in exactly 10 seconds. Here's what that process got right, and what i
The Heartbreaking Truth About Your Failing Customer Experience
by: Vance MorrisPublished on: 24/02/2026Is Your Business Rotting? Stop the systematic failure killing your profits. Discover how Disney's "plussing" secret saved their bottom line and how you can engineer a titanium cage around your clients to command the highest fees in town.
Why Your Clients Feel Replaceable 02.19.26
by: Vance MorrisPublished on: 19/02/2026Why financial advisors lose clients even with solid performance. Discover how to engineer a compounding client experience that strengthens identity, deepens loyalty, and improves retention without competing on fees or returns.
The Ketchup Keg Is Smarter Than Most Marketing Campaigns
by: Vance MorrisPublished on: 03/02/2026Client retention isn’t lost to fees or performance, but to irrelevance. This Super Bowl marketing stunt shows why advisors who only “check in” miss the moments that actually lock in loyalty and stop silent client exits.
CATEGORIES
Vance Morris
The ONLY Disney Experience & Direct Response Marketer, who actually worked at The Disney Company
Recommended Reading
Systematic Magic: 7 Magic Keys To Disnify Your Business CLICK HERE
The Experience Economy by Pine (it's a bit dated, but the lessons and strategies are pure
goldpixie dustMaking the Magic: Customer Experience Boot Camp
The Most Unforgettable Event For Consultants & Coaches: CLICK HERE (a done-4-you boutique event at Walt Disney World)