Customer Experience & Loyalty Strategies
Disney-inspired customer experience, retention, and loyalty strategies that
turn ordinary service businesses into unforgettable brands.
Let's Disnify Your Business
Amazing Business Radio
by: Vance MorrisPublished on: 05/02/2025Transforming Ordinary Businesses Through Extraordinary Experiences with Vance Morris Prioritizing Customer Retention over Acquisition
The Customer Experience of "Hidden Details"
by: Vance MorrisPublished on: 13/09/2024Disney’s legendary customer experience goes beyond rides and characters—it’s in the hidden details. From a once-a-year Hidden Mickey to skeletons locked in a chess stalemate, these Easter eggs build layers of storytelling that captivate superfans.
Is Your Customer Service This Deceptive? How Bad Customer Service Turned Boneless Wings into a Courtroom Drama
by: Vance MorrisPublished on: 09/08/2024How Bad Customer Service Turned Boneless Wings into a Courtroom Drama
How to piss off your customer in 5 easy steps
by: Vance MorrisPublished on: 07/12/2023The step by step exact instructions on how to piss off a customer
CATEGORIES
Vance Morris
The ONLY Disney Experience & Direct Response Marketer, who actually worked at The Disney Company
Recommended Reading
Systematic Magic: 7 Magic Keys To Disnify Your Business CLICK HERE
The Experience Economy by Pine (it's a bit dated, but the lessons and strategies are pure
goldpixie dustMaking the Magic: Customer Experience Boot Camp
The Most Unforgettable Event For Consultants & Coaches: CLICK HERE (a done-4-you boutique event at Walt Disney World)