Customer Experience & Loyalty Strategies
Disney-inspired customer experience, retention, and loyalty strategies that
turn ordinary service businesses into unforgettable brands.
Let's Disnify Your Business
What Ridiculous Wine Descriptions Teach Us About Customer Experience and Retention
by: Vance MorrisPublished on: 13/01/2026What absurd wine descriptions teach us about customer experience and retention and why confusion, not price, drives customers away.
5 Step "Quick Promo Builder" to boost Customer Retention.
by: Vance MorrisPublished on: 23/07/2025Starbucks drops Pumpkin Spice in August to reactivate millions. Seasonal limited-time rituals drive customer retention & loyalty. Steal the play and build recurring revenue with the Loyalty Profit Engine., all in just 5 steps.
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Vance Morris
The ONLY Disney Experience & Direct Response Marketer, who actually worked at The Disney Company
Recommended Reading
Systematic Magic: 7 Magic Keys To Disnify Your Business CLICK HERE
The Experience Economy by Pine (it's a bit dated, but the lessons and strategies are pure
goldpixie dustMaking the Magic: Customer Experience Boot Camp
The Most Unforgettable Event For Consultants & Coaches: CLICK HERE (a done-4-you boutique event at Walt Disney World)