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Starbucks Sold Autumn in August and Foot Traffic Jumped 24%. Your Clients Have No Reason to Come Back.
Starbucks sold autumn in August and U.S. foot traffic jumped 24% on launch day. Your clients have no date like that. Why limited time offers are a client retention tool before they're an acquisition t... ...more
Customer Retention
August 31, 2026•11 min read
I Took My Father's Car Keys This Week. Ten Seconds Later, A Stranger Sold Me.
Harvard audited 2,241 companies and found the average response to a web inquiry takes 42 hours. I filled out a form the morning after taking my father's car keys, and my phone rang in exactly 10 secon... ...more
Customer Retention ,Process & Systems
August 23, 2026•18 min read
Satisfied Customers Defect
Forbes says satisfied customers stay loyal. At Disney, a four out of five put my team on alert. Thirty years of research agrees with Disney, not Forbes. Here's why your satisfied clients are your at-r... ...more
Customer Retention
August 02, 2026•13 min read
