Customer Experience & Loyalty Strategies
Disney-inspired customer experience, retention, and loyalty strategies that
turn ordinary service businesses into unforgettable brands.
Let's Disnify Your Business
Employee Onboarding Customer Retention
by: Vance MorrisPublished on: 07/06/2026Your new hires are already disappointed before their first week ends. 88% of them. And those same people are your clients' first impression. Here's how fixing the first 90 days of the employee experience stops the client leak at the source.
Customer Retention Formula for Professional Service Firms | Vance Morris
by: Vance MorrisPublished on: 24/05/2026Most professional service firms lose clients without a single complaint. The Customer Retention Formula reveals exactly where the violation happens and what to fix before another client walks out the door without telling you why.
CATEGORIES
Vance Morris
The ONLY Disney Experience & Direct Response Marketer, who actually worked at The Disney Company
Recommended Reading
Systematic Magic: 7 Magic Keys To Disnify Your Business CLICK HERE
The Experience Economy by Pine (it's a bit dated, but the lessons and strategies are pure
goldpixie dustMaking the Magic: Customer Experience Boot Camp
The Most Unforgettable Event For Consultants & Coaches: CLICK HERE (a done-4-you boutique event at Walt Disney World)