Customer Experience & Loyalty Strategies
Disney-inspired customer experience, retention, and loyalty strategies that
turn ordinary service businesses into unforgettable brands.
Let's Disnify Your Business
Call Center Study: Why Businesses Don't Answer the Phone
by: Vance MorrisPublished on: 20/06/2026An original call center study of 4,000 service businesses found 82% don't answer their phone live, and AI answering systems only connect a caller to a real human 7% of the time. See the full study and what it's costing you.
Customer Retention Formula for Professional Service Firms | Vance Morris
by: Vance MorrisPublished on: 24/05/2026Most professional service firms lose clients without a single complaint. The Customer Retention Formula reveals exactly where the violation happens and what to fix before another client walks out the door without telling you why.
How a Financial Advisor Tripled His Fees, Wrote 3 Books, and Stopped Competing on Price
by: Vance MorrisPublished on: 19/05/2026For a financial advisor who's been in business 20 years and still undercharging, one room changed everything. He tripled his fees, wrote 3 books, and rebuilt his practice from the inside out. Here's exactly how he did it.
Why Disney Gives You a Checklist at Epcot (And It Has Nothing to Do With Being Nice)
by: Vance MorrisPublished on: 03/05/2026Disney handed guests a checklist at Epcot and turned human psychology into a revenue engine. Here are the seven business lessons hiding inside that strategy and why every service business needs to steal them.
CATEGORIES
Vance Morris
The ONLY Disney Experience & Direct Response Marketer, who actually worked at The Disney Company
Recommended Reading
Systematic Magic: 7 Magic Keys To Disnify Your Business CLICK HERE
The Experience Economy by Pine (it's a bit dated, but the lessons and strategies are pure
goldpixie dustMaking the Magic: Customer Experience Boot Camp
The Most Unforgettable Event For Consultants & Coaches: CLICK HERE (a done-4-you boutique event at Walt Disney World)