Customer Experience & Loyalty Strategies
Disney-inspired customer experience, retention, and loyalty strategies that
turn ordinary service businesses into unforgettable brands.
Let's Disnify Your Business
Disney Business Consultant for Small Business: How a $5 Gift Box Generated $70,000 in New Revenue
by: Vance MorrisPublished on: 12/05/2026Customer experience lesson that increased sales 26% without spending a dollar on advertising.
Why Disney Gives You a Checklist at Epcot (And It Has Nothing to Do With Being Nice)
by: Vance MorrisPublished on: 03/05/2026Disney handed guests a checklist at Epcot and turned human psychology into a revenue engine. Here are the seven business lessons hiding inside that strategy and why every service business needs to steal them.
Big Tech Is on Trial. Personal Responsibility Isn’t, That’s the Real Problem
by: Vance MorrisPublished on: 27/01/2026A landmark social media trial exposes a deeper problem: blaming systems instead of owning decisions. From parenting to business, this piece shows why responsibility, not lawsuits, is the real leverage.
Why Customer Experience Will Decide Who Keeps Customers in 2026
by: Vance MorrisPublished on: 23/12/2025Customer experience isn’t a “nice to have.” It’s the last real competitive advantage. This looks at what CX actually is, where it’s headed in 2026, and why the businesses that engineer loyalty will dominate while others compete on price.
CATEGORIES
Vance Morris
The ONLY Disney Experience & Direct Response Marketer, who actually worked at The Disney Company
Recommended Reading
Systematic Magic: 7 Magic Keys To Disnify Your Business CLICK HERE
The Experience Economy by Pine (it's a bit dated, but the lessons and strategies are pure
goldpixie dustMaking the Magic: Customer Experience Boot Camp
The Most Unforgettable Event For Consultants & Coaches: CLICK HERE (a done-4-you boutique event at Walt Disney World)