Customer Experience & Loyalty Strategies
Disney-inspired customer experience, retention, and loyalty strategies that
turn ordinary service businesses into unforgettable brands.
Let's Disnify Your Business
Beware CX Charlatans & Bamboozlers
by: Vance MorrisPublished on: 16/10/2025Ohio Rep. Thaddeus Claggett wants to ban marriage between humans and AI chatbots, proof we’ve lost our minds. But the real frauds aren’t digital brides; they’re the charlatans posing as customer experience experts. Here’s how to spot the fakes and learn real Disney-level CX.
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Vance Morris
The ONLY Disney Experience & Direct Response Marketer, who actually worked at The Disney Company
Recommended Reading
Systematic Magic: 7 Magic Keys To Disnify Your Business CLICK HERE
The Experience Economy by Pine (it's a bit dated, but the lessons and strategies are pure
goldpixie dustMaking the Magic: Customer Experience Boot Camp
The Most Unforgettable Event For Consultants & Coaches: CLICK HERE (a done-4-you boutique event at Walt Disney World)