Customer Experience & Loyalty Strategies
Disney-inspired customer experience, retention, and loyalty strategies that
turn ordinary service businesses into unforgettable brands.
Let's Disnify Your Business
The Explosive Diarrhea Outbreak That Exposes Exactly How You're Silently Losing Clients
by: Vance MorrisPublished on: 19/07/2026Taco Bell's lettuce outbreak sat undetected for two months before anyone got sick. Your service standards rot the same way. I call it Disservification, and it costs you clients who never once complained. Here's how to catch it before the outbreak.
Walmart Quietly Fired the Robots. What That Expensive Retreat Reveals About Customer Loyalty
by: Vance MorrisPublished on: 05/07/2026Walmart, Target, and Dollar General are ripping out self-checkout. The real reason isn't theft, it's customer loyalty. Here's where your business hid its own self-checkout machine, and the four moves to rip it out this week.
The Heartbreaking Truth About Your Failing Customer Experience
by: Vance MorrisPublished on: 24/02/2026Is Your Business Rotting? Stop the systematic failure killing your profits. Discover how Disney's "plussing" secret saved their bottom line and how you can engineer a titanium cage around your clients to command the highest fees in town.
What Ridiculous Wine Descriptions Teach Us About Customer Experience and Retention
by: Vance MorrisPublished on: 13/01/2026What absurd wine descriptions teach us about customer experience and retention and why confusion, not price, drives customers away.
CATEGORIES
Vance Morris
The ONLY Disney Experience & Direct Response Marketer, who actually worked at The Disney Company
Recommended Reading
Systematic Magic: 7 Magic Keys To Disnify Your Business CLICK HERE
The Experience Economy by Pine (it's a bit dated, but the lessons and strategies are pure
goldpixie dustMaking the Magic: Customer Experience Boot Camp
The Most Unforgettable Event For Consultants & Coaches: CLICK HERE (a done-4-you boutique event at Walt Disney World)